Module 1 Unit 1.2 Lesson 1 Workplace Interaction

Verna May 19, 2026



Module 1 Unit 1.2: Workplace Interaction

Detailed 50-Minute ESL Lesson Plans with Practice Scripts

This module focuses on helping ESL learners communicate professionally in workplace situations. Students will practice greetings, asking questions, listening actively, clarifying instructions, and participating in workplace conversations.

LESSON 1 (50 Minutes)

Workplace Greetings and Polite Communication

Learning Objectives

By the end of the lesson, students will be able to:

  • greet co-workers professionally
  • use polite workplace expressions
  • respond appropriately to greetings
  • participate in simple workplace conversations

Target Expressions

  • Good morning.
  • How are you today?
  • How can I help you?
  • Thank you.
  • You’re welcome.
  • Excuse me.
  • Please let me know.

Vocabulary Focus

Word

Meaning

colleague

co-worker

supervisor

manager

department

section in a company

schedule

work timetable

assist

help

Grammar Focus

Polite Requests

Examples:

  • Can you help me?
  • Could you explain that again?
  • May I ask a question?

Lesson Procedure

1. Warm-Up Activity (5 Minutes)

Greeting Chain

Teacher Script

“Good morning, everyone! Today we will practice workplace communication. Please stand up and greet your classmates professionally.”

Sample Interaction

Student A:
“Good morning, Carla.”

Student B:
“Good morning, Ben. How are you today?”

Student A:
“I’m doing well, thank you.”

2. Presentation (10 Minutes)

Teacher Explanation

“In workplaces, polite communication is very important. We should greet people respectfully and use polite expressions.”

Expressions on the Board

  • Excuse me.
  • Could you help me?
  • Thank you very much.
  • Please let me know.

Teacher Modeling

Teacher:
“Excuse me, Ms. Cruz. May I ask a question?”

Student:
“Of course.”

3. Pronunciation Practice (8 Minutes)

Repeat After Me Activity

Teacher Script

“Please repeat after me.”

  • Good morning.
  • Excuse me.
  • How can I help you?
  • Thank you very much.

Pronunciation Focus

  • polite tone
  • clear pronunciation
  • rising intonation for questions

4. Guided Pair Practice (12 Minutes)

Situation

“You need help from a co-worker.”

Practice Script

Student A:
“Excuse me, Anna. Are you busy right now?”

Student B:
“Not really. How can I help you?”

Student A:
“Can you help me print these documents?”

Student B:
“Of course.”

Student A:
“Thank you very much.”

Student B:
“You’re welcome.”

5. Role-Play Activity (10 Minutes)

Situation

“An employee asks a supervisor for assistance.”

Sample Script

Employee:
“Good afternoon, sir. May I ask a question?”

Supervisor:
“Sure. What do you need?”

Employee:
“I’m having trouble with the report.”

Supervisor:
“I can help you after lunch.”

Employee:
“Thank you very much.”

6. Assessment (3 Minutes)

Students perform a short workplace greeting dialogue.

7. Homework (2 Minutes)

Write five polite workplace expressions.


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